Termini e condizioni del servizio
TERMS & CONDITIONS
Last updated: 10/05/2026
Welcome to Neralba.
These Terms & Conditions govern your use of the Neralba website and services. By accessing this website and placing an order, you agree to be bound by the following terms.
1. About Neralba
Neralba is an independent luxury resale store specializing in authentic pre-owned designer items.
All trademarks, brand names, and logos mentioned on this website are the property of their respective owners. Neralba is not affiliated, associated, authorized, endorsed by, or officially connected with any of the brands displayed on the website.
2. Product Authenticity
Neralba carefully reviews all items before they are listed for sale.
Each product undergoes an internal authenticity review process, including visual inspection, serial/code verification where applicable, and assessment of key brand characteristics.
Due to the pre-owned nature of the products, items may present signs of wear, imperfections, or aging. Product conditions may vary depending on the assigned grade and product description.
3. Product Descriptions & Photos
We strive to provide accurate product descriptions and detailed photographs for every item.
All product photos are considered part of the product description.
Customers are responsible for carefully reviewing all images, condition notes, measurements, and descriptions before purchasing.
Minor variations in color may occur due to screen settings or lighting conditions.
4. Orders
Neralba reserves the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to cases involving:
- suspected fraudulent activity
- unauthorized transactions
- pricing or listing errors
- suspicious purchasing behavior
- product unavailability
If an order is canceled after payment, the customer will receive a refund.
5. Pricing & Availability
All prices displayed on the website are subject to change without notice.
Due to the unique nature of pre-owned luxury items, product availability is limited and items may become unavailable at any time.
6. Returns & Refunds
Returns and refunds are governed by our Returns & Refunds Policy.
Customers are encouraged to review the policy before making a purchase.
7. Intellectual Property
All website content, including text, images, graphics, logos, branding elements, and design, is the property of Neralba unless otherwise stated.
Unauthorized use, reproduction, or distribution is prohibited.
8. Limitation of Liability
Neralba shall not be held liable for indirect, incidental, or consequential damages resulting from the use of this website or the purchase of products through the Services.
Customers acknowledge the second-hand nature of the products sold and accept possible signs of prior use as described in product listings.
9. Privacy
Your use of the website is also governed by our Privacy Policy.
10. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of Italy.
Any disputes arising in relation to the use of this website or purchases made through Neralba shall be subject to the jurisdiction of the competent Italian courts.
11. Contact
Neralba
support@neralba.com
Italy